Managing Disruptive Behavior
Cindy M. Wooten, MSN, RN, BC                                               cindy.wooten@bmhcc.org
System Director - Nursing Practice and Leadership - Baptist Memorial Health Care Corporation

Project goal was to foster a culture of safety and quality through teamwork, open communication, and a collaborative working environment by prohibiting disruptive, inappropriate, and/or intimidating behavior. In 2008, The Joint Commission (JC) issued a Sentinel Event Alert reporting that intimidating and disruptive behaviors can foster errors, contribute to poor patient satisfaction, and increase the cost of care. Intimidating and disruptive behaviors in health care organizations are not rare. The JC suggested educating all team members; holding team members accountable for modeling desirable behaviors, and developing policies and processes to address intimidating and disruptive behaviors.

    
TCPS Launches PSO Services

Following approval by the THA board of directors, the Tennessee Center for Patient Safety (TCPS) is preparing to launch new patient safety organization (PSO) services. 

Click here to read the complete memo from Craig Becker, THA President.

 
Tennessee Public Reporting on Infections Webinar Aug 3, 2009
 
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TCPS Launches PSO Services

Following approval by the THA board of directors, the Tennessee Center for Patient Safety (TCPS) is preparing to launch new patient safety organization (PSO) services. 

Click here to read the complete memo from Craig Becker, THA President.

 
 

Click here to view the complete abstract

 
 

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