Managing Disruptive Behavior
System Director - Nursing Practice and Leadership - Baptist Memorial Health Care Corporation
Project goal was to foster a culture of safety and quality through teamwork, open communication, and a collaborative working environment by prohibiting disruptive, inappropriate, and/or intimidating behavior. In 2008, The Joint Commission (JC) issued a Sentinel Event Alert reporting that intimidating and disruptive behaviors can foster errors, contribute to poor patient satisfaction, and increase the cost of care. Intimidating and disruptive behaviors in health care organizations are not rare. The JC suggested educating all team members; holding team members accountable for modeling desirable behaviors, and developing policies and processes to address intimidating and disruptive behaviors.